KeepersKeepers

Privacy Policy

Last updated: 21 July 2026

Keepers ("Keepers", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Keeper mobile application on iOS and Android (the "Service"), and describes your privacy rights and choices.
By using Keepers, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Keepers is a personal memory journal that helps you capture meaningful moments from your daily life. The app allows you to capture photos, organize them into a personal timeline, and automatically generate AI-powered tags to make your memories easier to revisit.
Keepers is operated by Canopas Software LLP, which acts as the data controller responsible for your personal information.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, as well as the choices available to you regarding your data.
If you have any questions regarding this Privacy Policy, please contact us at contact@canopas.com.
Keepers is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.
2. Scope of This Policy
This Privacy Policy applies to all personal information processed through Keepers.
We use trusted third-party service providers to help operate our services, including authentication, cloud storage, analytics, crash reporting, and AI-powered image processing. These providers process information only on our behalf and in accordance with applicable privacy laws.
We may update this Privacy Policy from time to time. When we do, we will post the updated version within the app or on our website. Continued use of Keeper after changes become effective constitutes acceptance of the revised Privacy Policy.
3. How We Collect and Use Information
We collect information in two ways:
  • Information you voluntarily provide.
  • Information automatically collected while using the Service.
3.1 Information You Provide
Registration and Profile Information
When you create an account using Google Sign-In or Sign in with Apple, we may collect:
  • First name
  • Email address
  • Profile photo (if you choose to provide or update one)
We use this information to:
  • Create and manage your account.
  • Authenticate your identity.
  • Synchronize your memories across devices.
  • Personalize your experience.
You may update your profile information at any time.
If you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are legally required to retain certain information.
Photos and AI Processing
Keepers allows you to capture photos directly within the app to create your personal memory collection.
When you capture a photo, we may:
  • Store the photo securely with your account.
  • Process the photo to identify the primary subject.
  • Generate an AI-powered memory tag (such as "Coffee Time," "Work Time," or "Sunset") to help organize your memories.
  • Store the generated tag alongside the photo.
These AI features are provided solely to organize and enhance your personal memories. AI-generated tags are suggestions and may not always accurately describe every image.
You may edit generated tags or delete your memories at any time.
Keepers does not access your existing photo library or automatically save captured photos to your device's photo gallery.
Customer Support
If you contact us for support or provide feedback, we may collect the information you choose to share.
We use this information to:
  • Respond to your requests.
  • Resolve technical issues.
  • Improve Keepers.
  • Maintain the security of our Service.
3.2 Information We Automatically Collect
Usage Information
We may collect limited information about how you use Keepers, including:
  • Features used
  • Frequency of use
  • General interactions with the application
This information helps us improve the Service and develop new features.
Device and Technical Information
We may collect technical information including:
  • Device type
  • Device identifiers
  • Operating system
  • App version
  • IP address
  • Crash reports
  • Diagnostic information
We use this information to:
  • Maintain security.
  • Improve reliability.
  • Diagnose technical issues.
  • Ensure the Service functions correctly.
3.3 How We Use Information
We use the information described above to:
  • Provide and maintain Keepers.
  • Authenticate your account.
  • Store and synchronize your memories.
  • Generate AI-powered tags.
  • Improve app performance and reliability.
  • Detect and prevent fraud, abuse, and security issues.
  • Respond to customer support requests.
  • Develop new features and improvements.
  • Generate aggregated or anonymized analytics to better understand how Keepers is used.
We do not:
  • Sell your personal information.
  • Share your personal information for advertising purposes.
  • Display third-party advertisements within Keepers.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information only in the following circumstances.
Service Providers
We work with trusted service providers that assist us in operating Keepers, including authentication providers, cloud infrastructure providers, AI processing services, analytics services, and crash reporting services.
These providers process information only to perform services on our behalf and are required to protect your information.
Aggregated and De-Identified Information
We may aggregate or de-identify information so that it no longer identifies an individual.
This information may be used for analytics, improving our services, or understanding usage trends.
Business Transfers
If Keepers is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
Legal Requirements
We may disclose information if required by law or if we reasonably believe disclosure is necessary to:
  • Comply with legal obligations.
  • Enforce our Terms of Service.
  • Detect or prevent fraud, abuse, or security issues.
  • Protect the rights, property, or safety of Keepers, our users, or others.
Except as described above, we do not share your personal information with third parties.
5. Data Retention
We retain your account information and memories for as long as your account remains active.
If you delete a memory, it will be removed from our systems within a reasonable period, subject to backup and legal retention requirements.
If you delete your account, your profile information and stored memories will be deleted or anonymized unless we are legally required to retain certain information.
6. How We Protect Your Information
We use commercially reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
While no method of electronic storage or transmission over the Internet is completely secure, we continuously work to protect your information using industry-standard security practices.
7. Your Choices and Rights
You may choose not to provide certain information; however, doing so may limit some functionality of Keepers.
Updating Your Information
You may update your profile information at any time within the app.
Deleting Memories
You may delete individual memories whenever you choose.
Deleted memories will be removed from our systems within a reasonable period, subject to backup and legal retention requirements.
Deleting Your Account
You may delete your Keepers account through the application settings or by contacting us at contact@canopas.com.
When your account is deleted, your profile information and stored memories will be deleted or anonymized unless we are legally required to retain certain information.
Depending on your location, you may also have the right to:
  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where applicable.
  • Request a copy of your personal information.
8. Children's Privacy
Keepers is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.
9. Third-Party Services
Keepers uses trusted third-party services to operate the Service, which may include:
  • Firebase Authentication
  • Firebase Cloud Firestore
  • Firebase Cloud Storage
  • Google Sign-In
  • Sign in with Apple
  • AI services for image analysis and memory tag generation
These providers maintain their own privacy policies governing how they process information.
10. CCPA / CPRA (California Residents)
If you are a California resident, you may have the right to:
  • Know what personal information we collect.
  • Request deletion of your personal information.
  • Request access to your personal information.
  • Correct inaccurate personal information.
Keepers does not sell or share personal information for advertising or commercial marketing purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will revise the "Last Updated" date and make the updated Privacy Policy available within the app or on our website.
Your continued use of Keepers after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Canopas Software LLP
Email: contact@canopas.com